Refund policy

Cancellation, Return & Refund Policy
At olan.co.in, we are committed to delivering not only premium products but also a seamless and transparent customer experience. Please review the following policy outlining the terms for cancellations, returns, and refunds.

Order Cancellation
Before Dispatch
If your order has not yet been shipped, you may request a cancellation by contacting our support team:

Email: care@olan.co.in

Phone/WhatsApp: +91 84199 71784

Once your cancellation request is verified, the refund process will be initiated within 2–3 working days.

Refund Timelines – Cancellations

Prepaid Orders: Refunds will be credited to the original payment method within 48–72 business hours after cancellation processing. Please allow an additional 2–3 working days for the amount to reflect in your account.

Cash on Delivery Orders: Refunds will be processed via bank transfer. Kindly email your bank details to initiate the process. Once received, the refund will be processed within 48–72 business hours, with an additional 2–3 days for reflection in your account.

Return & Replacement Policy
We offer a 3-day return or exchange window for sealed products. All return or replacement requests must be raised within 3 business days of order delivery.

Eligibility Criteria

Products must be unused, sealed, and in original packaging.

Opened, used, or tampered items are not eligible.

The following items are non-returnable due to hygiene and safety reasons:

Perfume miniatures, testers, and vials

Gift sets

Deodorants and deodorant sticks

Return Procedure
To initiate a return:

Email us at olanbrands@gmail.com within 3 business days of delivery.

Include your Order ID, reason for return, and clear images of the product and invoice.

Ship the sealed product to the return address provided by our team.

Once the returned item is received and inspected, we will proceed with a refund or replacement as applicable.

Items Not Eligible for Return
We will be unable to accept returns in the following situations:

Product is used, opened, or shows signs of wear

Items received without original packaging, tags, or accessories

Items received after the 3-day return window

Products with altered or missing serial numbers

Free gifts or promotional items

Products under the non-returnable category mentioned above

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 3 business days of delivery.

Email olanbrands@gmail.com with your Order ID and supporting images.

Our team will arrange a reverse pickup within 2–4 business days.

A refund or replacement will be processed once the product is received and verified.

Note: Replacements are subject to availability. If unavailable, a full refund will be issued.

Partial Returns
We allow partial returns in case you’ve ordered multiple items. Please ensure all accessories or free items associated with the returned product are included.

Refund Timelines – Returns
Prepaid Orders: Refunds will be credited to the original payment method within 48–72 business hours after the return is verified. Banks may require an additional 2–3 working days for the amount to appear in your account.

Cash on Delivery Orders: Once the return is confirmed, please share your bank details. The refund will be initiated within 48–72 business hours, and should reflect within 2–3 working days thereafter.

For further assistance, please contact us at olanbrands@gmail.com — we’re here to help ensure your experience remains exceptional.